Frequently Asked Questions (FAQ) - ABSTRAX® /// WebStore

Q: What kind of payment options do ABSTRAX® receive?

For the moment, ABSTRAX® can only receive payment options as below:
METHOD 1: MAYBANK2UPAY

Online payment via BillPz Payment Gateway

METHOD 2: DIRECT BANK-IN
Offline bank-in (cash) payable to ABSTRAX®, please find our bank account information below:
Bank: CIMB BERHAD
Account No: 8008059817
Account Name: IDEA JINGGA SDN BHD
After bank-in, please email us the scanned copy of the payment slip or email it to us at info@abstraxjingga.com with the following details:

Order Reference No.
Name and Contact No.
Payment Amount
Date and Time of Bank in

Please note that order will only be processed after the cheque is cleared or cash is deposited.

Q: How secure is shopping with ABSTRAX®?

We want your online shopping to be worry-free, so we use SSL (Secure Socket Layers), the industry standard encryption standard for online purchase. All of your personal information, including your credit card number, is encrypted by SSL while you are placing the order.

SSL encrypts your order information to avoid the decoding of that information by anyone other than ABSTRAX®. To check the security of your connection, look at the URL address bar of your browser window when you begin to checkout. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. When accessing a secure server, the first characters of the site address will change from “http” to “https“.

We endeavor to make every transaction you make at ABSTRAX® is 110% safe. This means that you pay nothing if unauthorized charges are made to your card as a result of shopping at ABSTRAX®.

Q: I cannot remove and add items into my shopping cart. Why and how to resolve this?

Q: How often ABSTRAX® ships?

Q: I have signed up to ABSTRAX® but cannot login with my password. Why?

Q: I have a user account with ABSTRAX® but forgot my password, what should I do?

Q: I have a user account with ABSTRAX®, how do I change my personal info and shipping address?

Q: Can I buy from ABSTRAX® without creating an account?

Q: How do I know ABSTRAX® latest news and promotions?

Q: How can I unsubscribe from the newsletter mailing list?

Q: I have received a few emails from ABSTRAX®. What are Orders Received, Orders Processed and Payment Receipt?

Q: Can I return an item after it is delivered to me?

Q: I can’t find a particular product/item I want from ABSTRAX® WebStore, what can I do?